Toyville Delivery and Returns Information

Covid-19:

If you’d like to avoid coming into the shop you can place an order for collection and there is no minimum spend. Ring the doorbell to the left of the shop door and we’ll bring your order to you.
As of 22 June 2020 we are able to resume posting orders to all areas of mainland UK. Delivery costs £3.99 on orders under £40 and is free on orders of £40 or more.

Due to staff shortages and distancing measures orders are currently taking a bit longer to be posted. Parcels are usually sent by Royal Mail and there may be some delays experienced due to increased demand on the postal service.

You can contact us on 0117 985 3515 or via email on hello@toyvilleshop.co.uk if you’d like advice or suggestions before visiting, in order to speed up your visit.

Returns Policy

If there is a problem with your order please give us the chance to put things right.  We want our customers to be happy and should be able to quickly resolve any issues.

If you change your mind for any reason, you may return any part of your order to us within 30 days of receipt, provided they are in a saleable condition and in the original packaging.  You will be responsible for paying return costs and we recommend that you use a recorded form of delivery.  Please send your returns to Toyville, 9 North Street, Bedminster, Bristol, BS3 1EN.

Very occasionally orders get damaged in transit or contain faulty items. We will of course put things right as quickly as possible. Please contact us on 0117 985 3515 or hello@toyvilleshop.co.uk to arrange a refund or replacement. Faulty items must be returned within 30 days and we will refund the cost of your return postage.

Please see our full Terms & Conditions for more information and for details of your right to cancel.

Collect in store

Our Bristol toy shop is based on North Street in South Bristol. You can browse and order online and collect in store – the ultimate in time-saving!
All of our stock is stored in the shop so if something says “in stock” then it will be available for pretty much immediate collection from the shop (rare discrepancies in stock levels can occasionally occur).

Delivery details

Please ensure that your address details are correct and that you have provided us with accurate contact details in case we need to contact you regarding your order.

We aim to keep all items shown on our website in stock but mistakes do occasionally happen.  In the event that an item you have ordered is out of stock, we will contact you as soon as this becomes apparent in order to discuss how you would like to proceed.