Toyville Delivery and Returns Information

Delivery charges

Delivery is free on orders of £40 and over and just £2.99 on orders under £40.

We aim to process and dispatch orders placed before 2pm Monday to Friday on the same day (excluding public holidays).

Parcels are usually sent Royal Mail 2nd Class as standard and take 3-5 working days. Please contact us on 0117 953 2876 if you need your parcel urgently as we are really flexible and can normally sort something out!

Online orders over the Summer Holidays

Please note that from Tuesday 21st August to Tuesday 28th August 2018 we will be on our summer holiday. Deliveries may be slightly delayed over this period due to staff shortages. Collect from shop orders will be processed on the same day, as usual.

Collect in store

Our Bristol toy shop is based on North Street in South Bristol. You can browse and order online and collect in store – the ultimate in time-saving!

Delivery details

Please ensure that your address details are correct and that you have provided us with accurate contact details in case we need to contact you regarding your order.

We aim to keep all items shown on our website in stock but mistakes do occasionally happen.  In the event that an item you have ordered is out of stock, we will contact you as soon as this becomes apparent in order to discuss how you would like to proceed.

Returns Policy

If there is a problem with your order please give us the chance to put things right.  We want our customers to be happy and should be able to quickly resolve any issues.

If you change your mind for any reason, you may return any part of your order to us within 30 days of receipt, provided they are in a saleable condition and in the original packaging.  You will be responsible for paying return costs and we recommend that you use a recorded form of delivery.  Please send your returns to Toyville, 20 North Street, Bedminster, Bristol, BS3 1HW.

Very occasionally orders get damaged in transit or contain faulty items. We will of course put things right as quickly as possible. Please contact us on 0117 953 2876 or to arrange a refund or replacement. Faulty items must be returned within 30 days and we will refund the cost of your return postage.

Please see our full Terms & Conditions for more information and for details of your right to cancel.